Privacy
This Privacy Policy outlines PacketVideo’s information gathering and usage practices for end users ("Users") of its "Twonky" software product (hereinafter referred to as the "Software")). Its purpose is to notify you of what personally identifiable information of yours ("User Information") is collected; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control; and how you can correct any inaccuracies in the information. Any updates to this Privacy Policy will be announced on the www.pv.com web site.
For Users accessing the Facebook application using the Software, PacketVideo will store two pieces of User Information: the User’s Facebook User ID, and the offline access permission the User provides to authorize PacketVideo to retrieve photo, album, and friend information, to allow access when requested by the User using his/her Software account. The User may opt out of this arrangement at any time by following the simple opt-out procedures set forth herein.
PacketVideo does not rent, sell or lease user information collected through the Software. If this policy is changed in the future, and we decide to share this data with other third parties, you will be given the opportunity to opt out prior to any information being exchanged. Local country laws are applied where they differ from this policy.
We are firmly committed to guarding the confidence you have placed in our company and to use, responsibly and professionally, any information you volunteer. We strive to collect only that information that we think is necessary for our legitimate business interests, such as to better understand you (our customer), to provide better service, to improve marketing of our products, to educate customers and to ensure that our proprietary information is protected. We are committed to using the information collected only for these purposes and those outlined herein. Links to third party web sites, from the Software are provided solely as a convenience for you. We have not reviewed, nor do we monitor, these third party sites and we do not control, nor are we responsible for, any of these sites, their content or their privacy policy (if any). This policy discloses our information gathering and usage practices for the Software as outlined below:
Product Registration & Online Support
In order to improve our problem resolution process through better product and case tracking, PacketVideo's tech support department has implemented online product registration and technical support service. We require contact information and product serial number, license authorization code or other product-identifying information to identify your product. This information is used to manage your case, notify you when necessary of issues related to your product and, together with your voluntary responses to our marketing survey, it is used to analyze our customer base in aggregate. If you request, we may send you emails to give you information we think you will find useful, such as information about new features, products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe so you will not receive our emails in the future.
Sweepstakes, Contests & Promotions
PacketVideo may occasionally sponsor sweepstakes, contests and promotions. If you request, we may use contact data from our promotions to send you information we think you will find useful, such as information about new products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe, so you will not receive our emails in the future.
Online Surveys
Our online surveys ask visitors for contact information (like email address). This may be used to contact you if additional follow-up is appropriate, but will not be used for future marketing purposes, unless you so request and such use is explicitly stated.
Email Newsletters
PacketVideo may distribute various product-or topic-specific newsletters, which you may receive at your request. We require first name and last name, so that we may personalize your greeting, email address and in some cases your country, as not all offers are valid in all countries. Typically all other contact information is voluntary and, if you request, may be used to send other information or offers via mail. We do not share your information with third parties, except as required to deliver our message. Whenever we send a newsletter we will provide a method to subscribe and/or unsubscribe.
Discussion List
PacketVideo may host discussion lists or other moderated forums for users of PacketVideo software where users can help each other with technical and general questions. Topics for discussion include technical support questions and problems, sales information, suggestions for improvement, or anything else that relates to PacketVideo products or services. Please remember that any information that is disclosed in this area becomes public information and you should exercise caution when deciding to disclose your personal information.
Opt-In/Unsubscribing
PacketVideo will not send you any marketing communications unless you request PacketVideo to do so. We provide users the opportunity to opt-in to receiveing communications from us and/or our partners at the point where we request your information. Additionally, you may use one of the following options to request removal of your information from our databases. Please include the exact contact information you'd like removed and some detail about the type of communication you received from us.
You can send email to: webmaster@twonky.com
You can send mail to the following postal address:
PacketVideo Corporation
Attn: Internet Marketing
10350 Science Center Drive, San Diego, CA 92121
*Please note that PacketVideo reserves the right to preserve certain information collected when its software is downloaded from our web site in order to protect PacketVideo's proprietary rights to the software.
Correcting or Updating your Personal Info
To change or modify information previously provided, we recommend that you reply or contact that list source directly. If no instructions were provided for updating your contact information, you can submit a request containing your old contact information and your new contact information.
You can send email to: webmaster@twonky.com
You can send mail to the following postal address:
PacketVideo Corporation
Attn: Internet Marketing
10350 Science Center Drive, San Diego, CA 92121
Information We Automatically Collect
For each web visitor, we record date and time of visit, IP address and browser type to analyze how visitors use our site and to gather broad demographic information like country of origin and browser usage among our visitors. This information will not be matched against your personal information as supplied through all the means disclosed above.We may use cookies to track session information and site usage patterns. We are also reviewing the use of monitoring software to prevent the illegal downloads of our proprietary software from embargoed nations as specified in the Export Compliance Requirements set by the United States Federal Government. Updates to our Privacy will be announced on our Web site.
Privacy and Children
PacketVideo and the PacketVideo web sites do not target children (defined as those persons under 13 years of age) as an audience or a market, and PacketVideo does not collect information about the age of its web site users. PacketVideo intends to comply with the U.S. Children's Online Privacy Protection Act of 1998. If we learn that we have inadvertently collected personal information from a child we will make all reasonable efforts to delete that data from our records.
PacketVideo adheres to the US Safe Harbor Privacy Principles, and is registered with the U.S. Department of Commerce’s Safe Harbor Program.
Security
To protect the loss, misuse and alteration of the information under our control, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. PacketVideo strives to protect the privacy of the information you provide, and inadvertent disclosure of that information is extremely unlikely. In the event of such an inadvertent disclosure, PacketVideo will do everything commercially reasonable to limit and remedy the disclosure, but PacketVideo accepts no liability for any unintentional disclosure. In addition, in the unlikely event that any government or private individual seeks information, PacketVideo will not voluntarily provide the information, but will obey any court order requiring disclosure.
Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact
PacketVideo Webmaster
PacketVideo Corporation
10350 Science Center Drive, San Diego, CA 92121
(858) 731-5300
Fax: (858) 731-5303
webmaster@twonky.com
